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Problem Solving / Resolution using the 5 Ws (deutsch: Ablösung / Problemablösung mit 5-W-Fragen)

This method can be used to develop innovative solutions to identified problems. It also allows for a break from problems that arose at the Turnaround. Handing over the problem to another person enables a change of perspective. A solution is then worked out using the 5 W questions: What? When? Who? Where? and How?

Organisation

  • Duration
    Medium (about 30-60 minutes)
  • Complexity
    Medium
  • Group size
    5 to 26 persons

This activity is suitable online.

Description Long

During the Turnaround, participants are invited to identify a problem related to a specific topic. Each person writes down one problem on a sheet or a Post-it note. Each problem should only appear once. The problems are then presented to the whole group and passed on to a different person. This person is then asked to develop a possible solution to the problem.

The solution is made more concrete by answering the 5 W questions:

  • What? (What can the solution do? What is its function?)
  • When? (When is the solution useful? In what kind of situation?)
  • Who? (Who benefits from the solution? Who are the people involved?)
  • Where? (Where is the solution useful?)
  • How? (How is the solution used? How can it offer support?)

The answers are written down in the document or on a sheet of paper. Each person then presents their solution to the group.

Preparation

  • Online: Prepare a template for the 5 W questions and set up a folder for uploading the documents. You may also use tools such as Miro or Google Docs to answer the 5 W questions digitally.
  • Offline: Prepare Post-it notes, pens and paper, as well as a template for the 5 W questions.

Execution

  1. Write down a problem.
  2. Present the problem to the other participants.
  3. Pass the problem on to another person.
  4. Develop a solution.
  5. Make the solution more concrete using the 5 W questions: What? When? Who? Where? How?
  6. Present the solutions to the other participants.

Hints from experience

  • The more creative the problems are, the greater the chance that a creative and original solution will emerge.
  • It is important that the problems are passed on to another person, so that participants do not continue working on a topic for which they already have a solution in mind.
  • For online workshops, Miro (https://miro.com/) can be used.

Tools list

  • Questionnaires (thematisch, vorgefertigt)

References