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My name is rcc and if you like, I can assist you with your resource management. You can fill in my text field with your keyboard or voice. You can ask me anything and we can find new ideas and solutions for you together in dialogue. For quick search results, simply use the keyword search. I am here to provide you with the best possible guidance and do not replace any official regulations.

Now I'll briefly explain how I handle the protection of your data. If you want to know more, just ask me.

When talking to me, you are on the Lucerne University of Applied Sciences and Arts server. This server does not pass on your IP address or any other information on your device, as is unfortunately the case elsewhere. The university server therefore acts as a filter.

But despite the filter, all the data you enter in the text field is transmitted to services from Google, Microsoft, NLP Cloud and OpenAI and in some cases processed in the USA. According to the FDPIC, this country does not offer an adequate level of data protection. This also means that the Lucerne University of Applied Sciences and Arts and I have no control over the data processing there and cannot understand what exactly happens to the data you enter in the text field. In addition, there are no data protection agreements between the Lucerne University of Applied Sciences and Arts and these companies (data protection privacy policy).

For this reason, it is important that you do not give me any personal details - neither about yourself nor about other people. This means do not insert any names, dates of birth or location details etc. relating to you in the text field. If you do this, you will remain anonymous.

This only concerns the text field. Everything you journalise in rcc as part of your rcc project remains exclusively on the Lucerne University of Applied Sciences and Arts server. Only in special cases and only at your express request will selected data be forwarded in order to improve the quality of my advice to you.

In addition to text, you can also upload images or photos in the text field and talk about them. Make sure that you do not share any personal or sensitive information in the images. Like the texts, the uploaded images are transmitted to external services and sometimes processed in the USA, where the FDPIC believes that an adequate level of data protection is not guaranteed.

Please help us to protect your privacy.

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Current: Get better advice by uploading photos. Click on the paperclip at the bottom . Find out more here.
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Dialogue
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Waiting time before text recognised from your voice is sent directly.

After a text recognised from your voice has been sent, the microphone switches off and must be switched on again manually to continue speaking. You can deselect this function here so that the microphone remains switched on throughout the dialogue.

Play recorded material. This allows you to hear what the microphone has heard.

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rcc can concentrate well on the chosen topic and stick to it.
Text recognised from your voice is sent directly. Well suited for quick conversations with short sentences.

Waiting time before text recognised from your voice is sent directly.

After a text recognised from your voice has been sent, the microphone switches off and must be switched on again manually to continue speaking. You can deselect this function here so that the microphone remains switched on throughout the dialogue.

The assistance communicates without favouring a particular language.

Play recorded material. This allows you to hear what the microphone has heard.

Sensitivity: 2
0.04
0.02

Fishbone Diagram

The Fishbone Diagram, also known as the Ishikawa or cause-and-effect diagram, is used to systematically analyse and visualise the root causes of a problem. It helps to identify key causes and their contributing factors, which are categorised to reveal potential starting points for solutions.

Organisation

  • Duration
    Medium (about 30-60 minutes)
  • Complexity
    Difficult
  • Group size
    3 to 10 persons

This activity is not suitable online.

Description Long

The Fishbone Diagram was developed in 1960 by Kaoru Ishikawa at the University of Tokyo to support structured problem analysis. It visualises the causes of a problem in a fishbone-like structure, where the fish’s head represents the problem and the bones represent the potential causes. The main causes are grouped into categories, such as the 6 Ms (Manpower, Machines, Methods, Materials, Measurements, Mother Nature) or the 4 Ps (Policies, Procedures, People, Plant). Each main cause can be expanded with contributing sub-factors.

Fishbone diagrams are typically drawn from right to left, with each main “bone” branching into smaller ones for the sub-causes. The method is particularly useful when combined with brainstorming, as it helps identify all possible reasons behind a problem and uncover connections between different elements. After the brainstorming session, the facilitator supports the group in organising the causes and arranging them hierarchically. This enables detailed analysis and is especially helpful for investigating root causes and developing effective solutions.

Illustration

Preparation

  •  
  • Clearly and unambiguously define the problem to be analysed.
  • Determine suitable categories (e.g. the 6 Ms) that are relevant to the problem.
  • Prepare a flipchart or similar material.

Execution

  1. Draw a fishbone diagram with the problem stated at the head.
  2. Identify the main factors contributing to the issue and enter them along the ‘bones’ of the fish.
  3. Add sub-factors that contribute to each main factor.
  4. Evaluate the factors according to their importance; asking ‘why’ questions can support this process.
  5. Analyse and expand the diagram until there is sufficient detail to investigate change and test potential consequences.

Hints from experience

  •  
  • Ensure that the group agrees on the purpose and wording of the “cause statement”.
  • In larger groups, one possible variation of the method is to write down the causes on Post-it notes and then group similar ones together.
  • Circle key terms and focus the analysis on these.
  •  

Tools list

  • Flipchart or Whiteboard

References

Hill, R. Cause and Effect Analysis: Identifying the Likely Causes of Problems. Mindtools.com. Retrieved 5 August 2015, from http://www.mindtools.com/pages/article/newTMC_03.htm

Ishikawa, K., & Loftus, J. (1990). Introduction to quality control. Tokyo, Japan: 3A Corporation.

Sutevski, D. (2012). Cause and Effect Analysis to Solve Business Problems. Retrieved from http://www.entrepreneurshipinabox.com/3899/cause-and-effect-analysis-to-solve-business-problems/

Wong, K. C. (2011). Using an Ishikawa diagram as a tool to assist memory and retrieval of relevant medical cases from the medical literature. Journal of medical case reports, 5(1), 120. Retrieved 5 August 2015 from, http://www.biomedcentral.com/content/pdf/1752-1947-5-120.pdf